Refunds for paid orders shall be credited to the original payment account within 15 business days of cancellation acceptance.
In case of a COD order, refund shall be issued to the bank account shared with the customer support team by the customer within 5-7 working days of cancellation acceptance.
No, the policy does not cover products which have been opened/used. The policy only covers orders having leakage/broken or missing items.
For orders placed by mistake, you can always cancel those orders yourself on the checkout order confirmation page within the first few hours, also you can reach out to customer care on +91 9899891999 or write to us on sales@kuberessentials.com .
