Our products contain active natural extracts and ingredients. Damages due to neglect, improper usage, or wrong application will not be covered under this policy.
This policy does not cover repercussions arising out of specific sensitivities towards a product or ingredient. Customers are advised to conduct patch tests as cautioned in every product description.
At www.cepora.in, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, our return and refund policy is here to assist you under certain conditions.
Eligibility for Returns
In extreme cases of damaged product delivery (leakage, broken items, missing items, faulty or defective product) due to transit, a refund or exchange can be initiated after thorough verification.
You received a product that is different from what you ordered.
The product delivered by us does not appear to be the exact size you ordered (size issues).
Conditions for Returning Products
The products must be returned in the original condition they were received in, along with any bills, tags, labels, etc.
Products must be in their original form and unsoiled.
Brand packaging should be intact.
Replacement of a product will be subject to the availability of the product on the website at that time.
Non-Returnable Products
Items that have been used, worn, washed, or soiled.
Branded items, once the seal has been broken, cannot be returned unless compensation is provided.
Products purchased during sales, promotions, or special offers.
Personalized or customized fragrances.
Refund Policy
Return requests must be initiated within 2 days of delivery.
An unboxing video is mandatory with the original packaging in case of claims on missing items, leakage, breakage, damage, or incorrect product. Without a video, no complaint will be entertained.
In case of a package being tampered with, damaged, or defective, kindly refuse to accept the package from the delivery partner on the spot.
Laruiss Fragrance is not responsible for any damage after the delivery of the products.
Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
Refunds will be issued once the returned product passes inspection.
Refunds are processed within 14-15 business days and credited to the original payment method.
Cancellation Policy
You cannot cancel an order after 12 hours.
After dispatch, a gateway charge of 2% shall be levied against your order for cancellation.
A refund for paid orders shall be credited to the original payment account within 14-15 business days of cancellation acceptance.
