We strive to provide a transparent and efficient shipping process for our valued customers, both domestic and international. Here are the key details of our Shipping Policy:
Domestic Shipping
Shipping and handling charges are clearly outlined during the checkout process. This transparency ensures that consumers are informed about additional costs before making payments.
Express Shipping
Additional charges apply based on the delivery location and weight of the package.
Estimated Delivery Time
The estimated delivery time may vary slightly based on your location. Please note that working days exclude Saturdays, Sundays, and Holidays. Logistics issues may occasionally cause delays in product delivery.
Order Processing
Orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the next business day.
Tracking
Once your order is shipped, a tracking link will be sent via email or SMS.
If you receive a delivery update but haven’t received the order, contact our customer service within 24 hours for assistance.
Restrictions
Certain areas may experience delayed delivery due to regional regulations or carrier constraints.
For alcohol-based perfumes, compliance with local regulations is mandatory.
International Shipping
Shipping Rates: Calculated at checkout based on the delivery country, weight, and shipping method.
Estimated Delivery Time: The estimated delivery time may vary slightly based on your country. Please note that working days exclude Saturdays, Sundays, and Holidays. Logistics issues may occasionally cause delays in product delivery.
Customs, Duties & Taxes: Customers are responsible for any customs duties, taxes, or fees applicable in their destination country. Please check with your local customs office for more details.
Order Processing: Orders are processed within 1–5 business days. Orders placed on weekends or holidays will be processed the next business day.
Restricted Items: Alcohol-based perfumes may not be shipped to certain countries due to customs restrictions. We will notify you if your order cannot be fulfilled.
Tracking: International orders include a tracking number to monitor the shipment's progress.
Address Accuracy
Ensure your shipping address is correct. We are not responsible for delays or losses caused by incorrect addresses.
Order deliveries will be made between 9am – 8pm Monday – Saturday.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc.
Cepora takes no responsibility for goods signed by an alternative person.
Shipping Delays
Delays may occur due to unforeseen circumstances such as weather, customs, or carrier issues.
Packaging Precautions
We take extensive precautions to secure our products during dispatch. Each item is individually wrapped in bubble wrap, and fragile items like bottles receive additional protection.
